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Circles - Privacy

This policy and any dispute or claim arising out of or in connection with it or its subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with Delaware law. In the event there is a discrepancy between this English language version and any translated copies of the Privacy Policy, the English version shall prevail.

What’s this all about then?

Hello (again, if you clicked through to here from our Terms and Conditions of Use). You should read this privacy policy because it will tell you exactly how your personal data is being looked after by Circles and that’s a pretty important thing for you to know. Here are the topics that we cover:

  • What information we collect and how we collect it
  • How we use the information and who we share it with
  • How you can access and update such information
  • How we protect the information we store about you

Who we are

Circles apps and web client are operated by Circles inc, a company registered in Delaware, USA.

The full legal bit

We know that other people’s use of your personal data is a big concern, so we at Circles publish this privacy policy (the “Policy”) to let you know how we use personal information (‘personal data’ or ‘personal information’).

Our Policy applies to your use of the Circles website at www.circles.io (“Circles” or the “site” which includes the mobile apps). We suggest that you read it in conjunction with our Terms and Conditions of Use (the “Terms”). When you access or use Circles, you agree to our Privacy Policy and you consent to our collection, storage, use and disclosure of your personal information as we’ve set out in this Policy.

Circles reserves the right to change our Policy at any time and without notice, so be sure to check this Policy regularly to understand how we use your information.

IF YOU DO NOT ACCEPT AND AGREE WITH OUR PRIVACY POLICY THEN YOU MUST NOT ACCESS OR USE OUR APPS OR SITES.

1. Circles users and visitors to our site

What information does Circles collect if I decide to join Circles?

Circles is a contact exchange application and an ad-hoc group gathering tool, and we provide that service by operating an a and site offering users the opportunity to meet to other users.

To join Circle you will use one of our registration partners, such as Google, LinkedIn, Facebook, Twitter Fabric, or have to complete our registration form, and then continue to build your card, where we ask you to provide us with information about you such as your name, your email address, phone number, LinkedIn, Facebook card and other contact information, social handles and anything else that you choose to include. You have the opportunity to provide details about yourself, and these are optional. Because you control your user card, these details are available to you at any time by accessing your Card page, which gives you the chance to correct or update your information at any time by just logging in to Circles.

Once you have created a Card, we will automatically track certain information such as your IP and email addresses. We may from time to time allow our employees to use the product for testing and user engagement purposes.

For safety and security and to ensure you have the best possible user experience, we require users to verify their accounts (because we want to make sure you are not a robot!) and might ask for your phone number. Don’t worry! This is only to make sure you are real and breathing!

What information does Circles collect about me if I’m under 18?

You can only become a member of Circles if your age is 18 or over or the age of majority in the country in which you reside if that happens to be greater than 18. That means Circles does not knowingly collect any information about children, minors or anyone under the age of majority. Nor do we knowingly market to children, minors or anyone under the age of 18. If you are less than 18 years old, we request that you do not submit information to us. If we become aware that a child, minor or anyone under the age of 18 has registered with us and provided us with personal information, we will take steps to terminate that person’s registration and delete their Card information from Circles. If we do delete a Card because you violated our no children rules, we may retain your email and IP address to ensure that you do not try to get around our rules by creating a new Card

Does Circles collect my personal information if I am not a user and just visit the site?

No. We don’t collect any personal information about visitors to our site. If you do visit us without becoming a user, we will place session ID cookies on your computer. For more information about cookies generally, look at the answer to “How does Circles collect information about me?” below.

If I put other information about me on the site, what does Circles do with it?

Circles is designed to make it easy for you to find, meet and interact with other members of Circles by sharing information about yourself. When using the App you should assume that anything you post or submit will be publicly viewable and accessible, both by Users of the App and non-Users of the App. For example, to make it easier to find other Circlers and meet with them, we have allowed you to share other users' cards on Facebook. We recommend and encourage you (and all our members) to think carefully about the information they disclose about themselves. We also do not recommend that you put email addresses, URLs, instant messaging details, phone numbers, full names or addresses, credit card details, national identity numbers, drivers’ licence details and other sensitive information in your card which is open to abuse and misuse.

Please be careful about posting sensitive details about yourself on you card such as your religious denomination and health details.Please remember that photographs or any video clips that you post on Circles may reveal sensitive personal data. Where you do upload and choose to tell us sensitive information about yourself, you are explicitly consenting to our processing your information and making this public to other users.

When you post information about yourself, the amount of personal information you share is at your own risk. You will be sharing this informations with others, and they in turn may share add more people to the circle, and thus make the information you shared viewable by others that you had not originally invite to access the information.

If you post anything that is inconsistent with our Terms and Conditions of Use, we reserve the right to terminate your account.

What does Circles collect about me if I use the mobile app?

Circles offers you the opportunity to stay in touch with the friends and contacts you’ve made no matter where you are. You can do this by using your mobile phone or by using the web client from your browser that allows you to share your location with other users.

When you use your mobile or the desktop application, we will collect information about WiFi access points as well as other location information about your longitude and latitude.

We use third parties such as Google Nearby API, Facebook, LinkedIn and Google login and Twitter’s Fabric to provide data on which information on Circles is based. When doing so, we receive and use data of these services, and we may share data with these services for use for their own purposes. If you do not want your location to be known, then please do not download the desktop application or use your mobile device when you are on Circles. If you have enabled location services, but wish to turn it off, you can do so by the following methods:

  • Desktop — quit application
  • Iphone app — settings, location services, off
  • Android — card, privacy, on

Can Circles collect information about me from other sites I use, such as Facebook?

If you have registered on one of our partner websites, such as Facebook, your card may be available to users of Circles whether via our site or our partners’ websites.

Remember that when you register with a Circles partner, you are also giving them personal information, so we recommend that you read their privacy policies as Circles does not control how they use their information.

If you have have registered on one of our partner websites, such as Facebook, or you have verified your account via a partner website, we may meet your Circles card with your card on such partner website. We may do this by way of new products and applications which we introduce from time to time, including new products powered by our group companies.

If you have created a Circles card through a partner website and you do not want to link your Circles card to your card on the partner website, Circles cannot amend these settings. Please visit the application settings on your partner website card and follow the instructions to remove the Circles access permissions.

Does Circles collect any other personal information about me?

If you contact our Customer Support team by sending an email to feedback at circles dot io, we will receive your email address, and may track your IP address as well as the information you send to us to help resolve your query. We will keep records of our communications with you, including any complaints that we receive from you about other users (and from other users about you).

Will Circles contact me?

On your “Settings” page Circles may offer you the opportunity to receive notifications from us, and we may from time to time contact you about new features, opportunities and / or other purposes related to the use of the app or the website.

What are 'cookies' and what 'cookies' does Circles use?

We collect information by placing cookies on your computer or mobile. A cookie is a piece of text stored on your computer or mobile by your web browser. They are basically a tool that stores information about website visits, recognises you and your preferences each time you visit Circles, and ensures site functionality and enables us to provide the services our members request.

When you visit the publicly available sections of Circles, a session ID cookie is placed on your computer that only lasts while you’re visiting. We also place persistent cookies (also known as local storage devices) on users’ computers, so that Circles remembers them and makes their login experience faster and easier. We may use persistent tracking cookies on your mobile device, mainly for security protection purposes, such as to prevent phishers, scammers, unauthorised login attempts, and to help you access your hacked account. We do not use any information whilst you are logged off. You may set your browser and your mobile settings to block cookies and local storage devices, but if you do so, you may not be able to access some of the features that Circles offers.


Circles uses cookies and local storage devices for a number of reasons, including to ensure the security of our site, to provide you with features you have requested and to analyse how members and visitors use Circles. Circles’ use of cookies and local storage devices basically falls into three categories:

  • Those that are strictly necessary to deliver the services and products you have requested,
  • Cookies related to the performance of Circles’ website, such as analytics that help us determine how our site is performing and ensuring a smooth and trouble free experience for our members and visitors
  • Cookies related to the functionality of Circles’ site, such as remembering your preferences at log in or your preferred language or allowing you to chat, add photos and instant message with other Circles users
  • Third party cookies that also relate to functionality and that you request via social plugins, links to other social networks or viewing of videos Circles’ uses of cookies and local shared devices so that we know who you are, what interests you and so that you can do the things online and on the app that you want to do, like meet with other people and share your card, knowing that your data will be secure. Below is a table to explain Circles’ cookie functions and why they’re used.
Cookie Functions: Cookie Purposes:
Analytics and research Circles may use Google Analytics or other analytics tools to collect information about how visitors use the Circles site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For more information about Google’s privacy policy, please visit http://www.google.com/intl/en/policies/
Authentication These cookies help us to identify our members so that when you’re logged in, you can enjoy Circles’ offerings, experiences and various features, such as uploading photographs, chatting and can localise your experience, such as when you’ve requested to view Circles’ site in your local language or when you’ve asked Circles to ‘remember me’. These cookies also help to remember who invited you to join Circles.
Security and site integrity We use cookies and other devices, such as CAPTCHAs, to help keep Circles and our users safe and secure. These cookies do things like protect Circles users from spam and fraud, by ensuring the safety of your personal data.

We may use persistent cookies, which will help us to ensure we have identified the same device is logging into the correct account. These types of cookies also help with our anti-spam measures and may help us to prevent phishers, scammers, unauthorised login attempts to your account and accessing any hacked accounts.
Site features and services These cookies and local storage devices provide the functionality that our Circles users enjoy, such as uploading of photographs, chats, instant messaging, your account settings and your request to have Circles as your homepage or your search preference. We also use cookies to help provide experiences, such as links to social media sites, social plugins and video content, including making it easier for you to share content between Circles with your other favorite social networks.

In some cases, the site feature you choose may allow a third party to place cookies or local storage devices on your computer. The third party who places cookies on your device is responsible for how they process their data and Circles recommends that you read their privacy policies. Third parties who place cookies on your device when you use Circles include, and we have included a link to their privacy policies:

Performance We need to use certain cookies and local storage devices to ensure our users have the best possible experience, such assisting with your navigation of our site, ensuring pages load up quickly and respond faster to your requests for Circles services.

Our use of cookies and local share devices, including the specific cookie names, may change over time, but will generally fall into the above categories. Please visit this page regularly so that you are aware of any changes.

If you would like to know more about cookies, including flash cookies/local storage devices, the following websites provide useful information:

2. Friends and other Circles users

When I put information about myself on Circles, what do the other users see?

If you share a card on Circles, other members get to see all the information that is turned on as part of that card, including photos. If you add more information to your card later on, that information also becomes available to those you shared your card with. Any information you choose to provide should reflect how much you want other Circles users to know about you. You can also choose to limit the information that other users see by turning off pieces of information so that they are not shared in a card that you share with others.

What am I allowed to do with other user’s personal information?

Use it to meet new friends and make new contacts! Beware that you may not use other users' information for commercial purposes, to spam, to harass, or to make unlawful threats. Circles reserves the right to terminate the accounts of those who misuse other users' information or who otherwise violate the Terms and Conditions of Use. Be respectful of other user’s privacy and refrain from sharing it with others without their knowledge and approval.

What information does Circles collect about my friends and contacts?

You can choose to invite your friends to join Circles to make sure that they also get the benefits of meeting, exchanging contact information and connecting with people. To make it easier to search and find friends and acquaintances on Circles, users may search for other members by email address. If you want to invite your friends and contacts to Circles, we will send an email invitation from Circles in your name or you can send an email or SMS (if you use our Android or iPhone app) to your friends and contacts encouraging them to sign up to Circles. If any of the individuals you have invited do not register within a few days, Circles may occasionally send reminder emails on your behalf to those individuals. You can choose to invite all your friends or only a select few by simply unticking the names of those friends you do not wish to invite, but please remember you must not invite any children to join. You are responsible for ensuring that your friend has agreed to receiving a Circles invite.

When you import your contacts, we store their name and email address, their mobile numbers and any other information you bring in, so that we can automatically meet you and your friend. Circles does not sell this information or use them to send any other communication besides email invitations. The friend may contact Circles to request the removal of their information from our database by sending an email to unsubscribe at circles dot io. Any such request will only apply to addresses or mobile numbers we have at the time of the request and not to any addresses that the user provides to us later.

3. Third parties

Does Circles sell my information to other parties?

Not at all. We do not sell or rent out any personal information about you to any third party. Circles may disclose aggregated non-personal data for marketing and promotional purposes. That means we do not disclose any information that could be used to identify you.

Does Circles disclose my information to other parties?

If you choose to, we may share your information with vendors, service providers, and other carefully selected third parties to improve our services to you, such as by facilitating payments. We ensure these parties must adhere to strict data protection and confidentiality provisions that are consistent with this Privacy Policy. Circles also wishes to maintain a healthy users community, and we will cooperate with all law enforcement inquiries and with all third parties to enforce their intellectual property or other rights. We may also disclose your personal information to government or law enforcement agencies, or private parties, as required by law when/or, in our sole discretion, we believe that disclosure is necessary to protect our legal rights, or those of third parties and/or to comply with a judicial proceeding, court order, or legal process served on us. In the event that Circles or any of its affiliates undergoes a business transition or change of ownership, such as a merger, acquisition by another company, reorganisation, or sale of all or a portion of its assets, or in the event of insolvency or administration, we may be required to disclose your personal information.

4. Data storage

Where is my personal information kept?

Circles is a global website and mobile application operating through servers located in a number of countries around the world, including the United States. If you live in a country with data protection laws, the storage of your personal data may not provide you with the same protections as you enjoy in your country of residence. By submitting your personal information, or by choosing to upgrade the services you use, or by making use of the applications available on Circles, you agree to the transfer of your personal information to, and storage and processing of your personal information in, any such countries and destinations.

5. Security

How does Circles protect my personal information?

Circles has implemented reasonable and appropriate security measures to protect and prevent the loss, misuse, and alteration of the information under our control, including your personal information. Circles uses reasonable security measures to safeguard the confidentiality of your personal information such as secured servers using firewalls. Our technical experts at Circles work hard to ensure your secure use of our site. While we take reasonable precautions against possible security breaches of our website, user database and records no website or Internet transmission is completely secure and we cannot guarantee that unauthorised access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal information safe (including your password) and to logout of your account after use. We cannot guarantee the security of your personal data while it is being transmitted to our site and any transmission is at your own risk. Once we have received your information we have procedures and security features in place to try to prevent unauthorised access.

How do I help keep my information secure?

You may not disclose your password to any third parties or share it with any third parties. If you lose your password or give it out, your personal information may be compromised. If that happens, please report it to Support by sending an email to support ar circles dot io. You must change your password immediately via your “Settings” page. Circles cannot be held responsible for your failure to keep your password secure and failure to do so may violate our Terms and Conditions of Use.

6. Your rights

How do I change my Card?

You can review and revise your card information at any time. Once you register, you will be able to review and change much of your personal information including:

  • Your contact email address;
  • Your card, photographs, and videos;
  • Your city, region, and country of residence;
  • Your password
  • Any other information you entered


Please promptly update your information if it changes by signing-in to your account and following the screen prompts. We strongly urge you to periodically change your password to help reduce the risk of unauthorised access to your account information.

Users in certain jurisdictions are, in accordance with applicable law, entitled to exercise a right of access to personal information about themselves by asking for a copy of the information we hold about them (for which, where allowed by law, we may charge a small fee). Please put any such request in writing.

Can I deactivate or delete my Card?

Users of the Circles network have the following choices to delete their card from our database:



If you want to stop using your account it will be initially deactivated. This means that no user will be able to search for you on the website although they may still see you card from direct cached links, but it will not be deleted. We save your card information in case you later decide to restore your account. Many users deactivate their accounts for temporary reasons and in doing so expect us to maintain their information until they return to Circles. You may therefore be able to restore your account and your card in its entirety within 30 days of de-activating it.

After the expiration of 30 days, your account is permanently deleted from Circles. We delete photographs from our servers within 14 days from the expiration of the deactivation period while other information (such as contact history) is deleted by us over a longer timescale, by way of housekeeping on a periodic basis. You should only delete your account if you are certain you never want to restore it.

To prevent abuse and/or misuse of Circles by a user following termination or deletion of a card/account we shall retain such information as we deem in our sole discretion may be necessary to ensure that user does not open a new account and card in breach of our Terms and Conditions of Use and to ensure compliance with all laws and regulations.

Warning: Even after you remove information from your card or delete your account, copies of that information may still be viewable and/or accessed on the Internet or other people’s devices to the extent such information has been previously shared with others, or copied or stored by other users or to the extent such information has been shared with search engines. We cannot control this, nor do we accept any liability for this. If you have given third party applications or websites access to your personal information they may retain such information to the extent permitted under their terms of service or privacy policies. Removed and deleted information may persist in backup copies for up to 30 days to enable restoration, but will not be available to others in the meantime.

What happens if I do nothing?

If you have not signed into Circles for three months, we may remove your Card as part of our data cleansing process.
Your Circles account is non-transferable and any rights to your card or contents within your account will be cancelled upon your death.
If you have questions about our Privacy Policy or how we collect and use information, drop us a line via privacy at circles dot io.
This Privacy Policy was last updated on April 4.2016.

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